Quality Moving Procedures

SERVICES - PACKING - STORAGE

A quality move begins with knowing who is handling every detail of it for you. While many companies will tell you they can operate in all 50 states and around the world, not all of them actually act as the carrier. They may contract your belongings out to another carrier and act only as the agent. This makes it impossible for you to know who is handling your move and what kind of procedures they follow.

With federal authority to conduct business and travel in all 50 states, Coastal takes care of your move from start to finish. That means Coastal is with you every step of the way - and that means more peace of mind than you'll get from anyone else, thanks to adherence to top-quality procedures for every aspect of your move, including:

1. Transportation of your personal effects is a specialized service requiring unique equipment operated by trained personnel.

Our customer trucks with air ride suspension, logistic straps and swing side doors provide for safe loading, securing, and transportation of your goods.
Coastal uses custom appliance dollies to secure and transport your heaviest appliances with ease and safety.

2. Customer door jam protectors and floor runners protect your old and new residences.

3. Customer furniture pads protect all finished surfaces on your furniture, while clear plastic wrap sanitizes and protects all fabric finished.

4. A qualified moving crew continuously trained in using these tools properly to safely transport your belongings.

5. On-time delivery and pickup

6. Easy communication to keep track of your shipment once it's on the road.

Our dispatchers talk daily with all drivers and our technology tracks them 24 hours a day.
Plus, we make sure you have our toll-free telephone numbers, fax numbers, and web address - and our management teams is always ready and available to help you quickly and effectively.

FAQ

Am I protected against loss or damage while my goods are in transit?

Yes, but how much protection you have and its cost to you depends upon the valuation coverage you selected. This can be one of the most confusing aspects to moving but it is important that you understand what is being provided to you. Contact your salesperson for more information about the options to consider for your upcoming relocation.

How should I pay and what are the payment methods?

Tariff provisions require that all moving charges be paid before your shipment is unloaded at the destination. Payments can be made using cash, certified check, or money order. Other payment options such as a credit card can be arranged with your professional moving service provider. Discuss these options with the relocation specialist and/or the customer-service representative assigned to your shipment. In the event that your employer is paying for the move, the employer may pre-arrange to be billed via invoice. Whatever works for you is great. Just be sure to have this all worked out prior to packing and loading. If the method of payment is not established prior to load day, it can cause you problems on delivery day.

How much does a move cost?

This is the most frequently asked question and it has no definite answer. The cost of a move is based on many factors: weight, distance, length of time and the manpower involved. Local moves that are under 50 miles are based on an hourly rate, long distance moves are based on weight. The best option is to contact your local Lile branch and request a free estimate. To request an estimate go here.